Please see below for our shop policies!
Disclaimer: due to choking hazard risk our shop items are not for small children or under the age of 3. Adult supervision is required.
Our shop processing time will be on the homepage. USPS first class shipping can take up to 10 business days (5-7 is standard but can be less) and it can take a couple of days to for them to provide scanned tracking updates. Orders over 1lb ($8.88 shipping) automatically get shipped priority mail and that is 1-3 business day shipping.
Please make sure your address is correct as we can not change it once the package has shipped.
Shipping rates are calculated by USPS and outside of our control. Most of the time we pay extra on shipping to keep shipping costs as low as possible for you. International orders are responsible for custom or duty fees that may occur from their country (although rare).
Combined shipping: we are happy to combine orders for you but will not automatically do so. Please message us as soon as you place the order and we can refund the second order's shipping. If you have received a shipping notification for your first order we will not be able to combine them.
We do not accept returns, refunds or exchanges due to the nature of the product. We ensure each item is packaged properly and protected to ensure they get to you safely. Once the package has been shipped it's out of our hands. Delivery time, mishandled packages, incorrect address and missing packages, etc. must be resolved through USPS.
Any order concerns must be addressed within 72 hours of receiving your package.
Disclaimer: all items from Moon + Stone Crystals should not be used in replacement of professional advice (medical, psychological, legal, etc).
If you have a question feel free to contact us via email firstname.lastname@example.org or through the contact form on the bottom of the home page. Your happiness is important to us and we are here for you every step of the way!